Purchase with Confidence
What is Fotomoto?
Fotomoto is a service that helps you buy photos and photo products instantly, securely, and with confidence -- directly from the photographer or website of your choice. Fotomoto works with photographers and photo websites to ensure that orders are properly processed and photo products (such as prints, cards, calendars, merchandise and more) are professionally printed, professionally packed, and shipped to the customer.
Why do photographers and photo websites prefer to use Fotomoto?
Fotomoto provides the customers of photographers and photo websites - such as yourself - with a much more convenient experience when it comes to shopping for photo-related products. We enable each photographer's website to offer different sizes, different paper types, and different shipping methods. You no longer have to jump through hoops to buy something as simple as a print or a pack of cards from your favorite photographer. You will get an "Amazon like" experience, but right on the photographer's website.
How about printing and shipping?
That's another reason photographers use Fotomoto. We constantly work with our printing facilities to ensure that our printers stay calibrated for the best possible output. We have access to multi-million dollar printing facilities that are not easily accessible to individual photographers. Therefore we can print at a very high quality at reasonable cost.
In addition to printing, we take care of packaging and shipping for the photographers.
As a result, the photographer has more free time and peace of mind to focus on his or her photography, and you as the customer receive a professional service and high quality products with every order.
Can I trust Fotomoto?
We certainly hope so! Fotomoto is already working with hundreds of photographers across more than 25 countries. We are quickly becoming a trusted and respected brand among photographers because of the quality of our service. You can see a reference to testimonials and comments from photographers at the bottom of this page. Fotomoto is a company based in San Francisco and is backed by one of the highly respected investment firms in the US, Draper Fisher Jurvetson (DFJ), the same firm that invested in Hotmail and Skype and Adams Capital Management, Inc. (ACM) a lead Series A investor that as of August 2011 manages a $815 million dollar fund.
Also notice that you are still directly in touch with your favorite photographer. We are not a middle-man and we do not resell photos. We are doing the work on behalf of the photographer. We also handle customer support - if your acclaimed photographer is traveling to shoot some new exotic photos, we're always here to look into order issues and take care of you and other customers.
I do not live in the US. Can I still purchase photos?
Absolutely. We ship internationally, and we pack products professionally to make sure that they can be safely shipped to destinations far away.
Does Fotomoto have a refund policy?
Yes. We want you to be completely satisfied with your Fotomoto purchase. If you are not satisfied with your purchase for any reason, you may return your item within 30 days and we will refund the cost of your item. Shipping costs are not reimbursed.
What are the benefits of Fotomoto for me?
- Instant Orders and Payments:
Buy prints right there and then when you see a photo you like.
- Premium Quality:
Prints and products are made by best-in-class printing facilities.
- Secure Transaction:
A trusted company and secure system to buy with confidence.
- More Products:
Growing array of products to choose from: Prints, Cards, Calendars, ...
- Easy Sharing:
Easy ways to share photos you have liked with others, via our "eCard" button, and soon "Share" button.
- Flat Packaging:
Prints up to size 30"x40" are shipped using flat packaging.
- Customer Support:
Dedicated team for high quality and professional customer support.
I have a question. How do I contact Customer Support?
Please contact us via our contact form. If this is regarding an order, please make sure that you include the order number.
Comments and Feedback
We strive to keep the quality of our service at the highest possible levels. Your satisfaction is important to us. Please let us know how we are doing by filling out our feedback form.